Articles by Nicole Thayer
Considering Intersectionality in the Tech Community at Large
Welcome to our final post (for now) in the series on intersectionality in the tech industry. Before now, we were focused on how we at Carbon Five might improve at building products with an intersectional lens. For those unfamiliar with the term, intersectionality is defined by Merriam Webster as “the complex, cumulative way in which …
Building for Intersectionality in Tech: Intersectionality and Product Management
By Nicole Thayer & Tiffany Wong Note: This is the fourth post in this blog series on intersectionality in tech. Check out the first, second, and third posts. Welcome back to our ongoing series about how employees at Carbon Five approach intersectionality in tech. For more information on why we’re doing this and what we’re hoping …
Building for Intersectionality in Tech: Intersectionality and Software Engineering
By Nicole Thayer & Tiffany Wong Note: This is the third post in this blog series on intersectionality in tech. Check out the first, second, and fourth posts. Welcome back to our ongoing series about how employees at Carbon Five are approaching conversations about intersectionality in tech. For more information on why we’re doing this and what we’re …
Building for Intersectionality in Tech: Intersectionality and Design
By Nicole Thayer & Tiffany Wong Note: This is the second post in this blog series on intersectionality in tech. Check out the first, third, and fourth posts. Welcome back to our ongoing series about how employees at Carbon Five are approaching conversations about intersectionality in tech. For more information on why we’re doing this and what …
Building for Intersectionality in Tech: An Introduction
By Nicole Thayer & Tiffany Wong Conversations around the impact of technology, the specific products that are built, and the companies that build them are not new to Carbon Five. As consultants who work across various industries, every new project we take on comes with its unique set of challenges. Typically, these challenges are related …
How to Present a Design Review
Arguably the most difficult skill you’ll learn in your design career is how to communicate that you did what you set out to do in a way that gets people to support and continue the work you did. Presenting design successfully is about knowing what you want out of the meeting and structuring it to …
Designing for Engagement
One of the most interesting distinctions we make in design is between service design and engagement design. Service design is oriented around helping someone achieve a task. The interface that asks for information and prints your boarding pass is service design – it’s successful if you get through it without mistakes as quickly as possible. …
The Carbon Five Guide to User Research: Wrapping It All Up
If you’ve been following along with the Carbon Five Guide to User Research, we’ve worked on developing and confirming a business hypothesis by talking to users and synthesizing the results, then generating a feature set and prototypes, higher resolution design, development, and usability testing. Hopefully you’ve already run a user test and learned something valuable …
The Carbon Five Guide to User Research: Interview Synthesis
So you’ve conducted a round of user interviews. Great! You’ve got video or audio you can revisit if you or your partner weren’t able to jot down everything in time. Wonderful! You recorded your thoughts during the session and kept track of conclusions and interesting observations immediately after. Amazing! We’ll be using a fictional story …
The Carbon Five Guide to User Research: Interviewing
You’ve written your script. You’ve screened your respondents and you’ve scheduled time with them (which you learned to do in our Guide to Recruiting Participants). You’ve got a big day of learning about your users ahead of you! We’re going to cover what to do during the interview and what to prepare ahead of time. …