Articles by Nicole Thayer

Nicole Thayer

Nicole Thayer

How to Present a Design Review

Arguably the most difficult skill you’ll learn in your design career is how to communicate that you did what you set out to do in a way that gets people to support and continue the work you did. Presenting design successfully is about knowing what you want out of the meeting and structuring it to

Nicole Thayer

Nicole Thayer

Designing for Engagement

One of the most interesting distinctions we make in design is between service design and engagement design. Service design is oriented around helping someone achieve a task. The interface that asks for information and prints your boarding pass is service design – it’s successful if you get through it without mistakes as quickly as possible.

Nicole Thayer

Nicole Thayer

The Carbon Five Guide to User Research: Wrapping It All Up

If you’ve been following along with the Carbon Five Guide to User Research, we’ve worked on developing and confirming a business hypothesis by talking to users and synthesizing the results, then generating a feature set and prototypes, higher resolution design, development, and usability testing. Hopefully you’ve already run a user test and learned something valuable

Nicole Thayer

Nicole Thayer

The Carbon Five Guide to User Research: Interview Synthesis

So you’ve conducted a round of user interviews. Great! You’ve got video or audio you can revisit if you or your partner weren’t able to jot down everything in time. Wonderful! You recorded your thoughts during the session and kept track of conclusions and interesting observations immediately after. Amazing! (Wait, you haven’t run a user

Nicole Thayer

Nicole Thayer

The Carbon Five Guide to User Research: Interviewing

You’ve written your script. You’ve screened your respondents and you’ve scheduled time with them (which you learned to do in our Guide to Recruiting Participants). You’ve got a big day of learning about your users ahead of you! We’re going to cover what to do during the interview and what to prepare ahead of time.

Nicole Thayer

Nicole Thayer

The Carbon Five Guide to User Research: Starting Your Research Project

So, you’ve read the introduction to the Carbon Five Guide to User Research and you’re ready to get started. Welcome! During this step we’ll be working through what we’re hoping to find, who we’re hoping to talk to, and what we’re hoping to ask. If you’re trying to convince someone else in your company to

Nicole Thayer

Nicole Thayer

The Carbon Five Guide to User Research: Introduction

What is User Research? User Research focuses on understanding user behaviors, needs, and motivations through observation techniques, task analysis, and other feedback methodologies. User research helps us understand the constraints and opportunities of the audience we’re building for, and is a core part of building a successful product. Why Research? Let’s say you’ve got a

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