Arguably the most difficult skill you’ll learn in your design career is how to communicate that you did what you set out to do in a way that gets people to support and continue the work you did.

Presenting design successfully is about knowing what you want out of the meeting and structuring it to meet those needs. There’s a cliche of design reviews as interpersonally fraught spaces where stakeholders alternate between going on tangents and ripping your work apart. It doesn’t have to be that way.

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Ever feel like your product team is not working to its full potential? Here at Carbon Five, we’ve worked with hundreds of product teams, and we wondered what differentiated strong teams from struggling teams.

Our curiosity drove us to create the Product Dartboard, a digital tool that helps teams identify their strengths, challenges, and blind spots, and provides teams with actionable steps to continuously improve.

Speaking of continuous improvement — we just released a few updates to the Dartboard. Now you can see a more detailed Dartboard report, facilitate a productive team discussion with our downloadable guide, and create your own follow-up assessments — which is critical to team success! Continue reading …

I procrastinate.

In high school it was a huge issue for me, because as a high schooler I was still inexperienced at it. I frequently found myself in last-minute mode, moving swiftly from one self-induced crisis to another.

College wasn’t any better. The assignments were more spread out, but the due dates tended to be final due dates, whereas in high school there were usually several interim deadlines for milestones. Continue reading …

One of the most interesting distinctions we make in design is between service design and engagement design. Service design is oriented around helping someone achieve a task. The interface that asks for information and prints your boarding pass is service design – it’s successful if you get through it without mistakes as quickly as possible. On the other hand, Engagement design is oriented around keeping people’s attention. If you’re binging a TV show, scrolling down a news feed, or liking your friend’s posts, you’re in an environment designed for engagement.

Designing for engagement means offering up lots and lots of content to keep people interested. A key performance metric for engagement design may be how many posts a user reads, or how many videos they go through without returning to the homepage or search. The end goal of both business and user is a steady flow of content that keeps a user’s attention. Continue reading …

We were honored to receive the award for Outstanding Product Agency in Amplitude’s Emerging Product Leaders Awards.

This award is for the agency that provides clients the best product development, growth, or strategy support. At Carbon Five, product managers help clients to transform their vision into reality. We also build high-performing teams, mentoring client PMs and leaders so that they can continue to build amazing things once we roll off the project. Continue reading …

It remains a common practice in database systems today to refer to configurations where one database is a source of truth, and another database is a replica that follows the state of the source of truth database as a “master/slave” configuration.

Use of this term is problematic. It references slavery to convey meaning about the relationship between two entities. The term “slave” is used because one system is controlling the state of the other system.

Using these terms like this is cavalier. It downplays slavery and the massive human suffering it causes. By having an everyday use for the term “slave” we normalize the concept of having things called “slaves” and it desensitizes us to the seriousness of slavery. More importantly, the casual use of the term may be an unwelcome daily presence in the life of a person of color, for whom slavery has great personal significance. Continue reading …

Design has made leaps and bounds to accommodate for all types of visual, auditory, and physical limitations. However, there are some boundaries to what it can accomplish. One example of this boundary where design has not been able to bridge the gap is Dyslexia.

I was diagnosed with Dyslexia and Dysgraphia at the age of eight after three years of struggling through public school curriculum and having teachers say, “You should probably be held back.” It’s an issue that has shaped much of my opinion on design.

Every few months, an article appears in the news about a font that will help people with dyslexia read and “relieve” them of their symptoms; it is frustrating to say the least. What these articles fail to understand is the difference between legibility and accessibility. Let me explain why. Continue reading …

Product Managers are awesome! They keep goals in mind and priorities at the forefront –
and when designers get to work with them, it’s a real treat. Clearly, there is a lot of overlap in skill sets, but sometimes you’ll find yourself on a team without a dedicated PM. So if you’re a designer in a position where you need to do a little PM’ing – you’ll want to have these skills.

For a primer on what a Product Manager is and does on an Agile team, check out this great resource. The role is a bit tricky – and as a designer, the work can feel uncomfortable at first because PM deliverables can seem much less concrete than design’s. But, if you can master the secret art of Product Management, you will be a much better designer for it. Continue reading …

If I mention the word “agile” to you, a couple of rituals common to agile methodologies probably come to mind. Daily stand-ups and iteration planning probably top the list, and you probably think of other agile concepts like user stories and estimating their complexity with an arbitrary number of points. Continue reading …

2000: what a year! Steve Ballmer became CEO of Microsoft, the PS2 had just come out, the first crew boarded the International Space Station, and Carbon Five was founded. Continue reading …