Articles on User Research  

Allie O'Connell

Allie O'Connell

Pivoting and User Research During a Pandemic

Creating a consistent feedback loop with users through quantitative and qualitative user research is the foundation of any lean, user-centric product team. Get your Free Guide to User Research Help your team understand your users’ behaviors, needs, and motivations. We often invest the most in user research when the product roadmap is new and unproven.

Lo Wheelwright

Lo Wheelwright

Ground Control to Major Tom: How to Excel in Remote Research

At Carbon Five, we believe that to make a successful product – you need to talk to your users often. What, when and how, always looks different as each project has unique circumstances, assumptions, and goals.

Lo Wheelwright

Lo Wheelwright

Approaching Gender in Software Products

It is a delight to use software that seems to really ‘get’ you as a person! To achieve this, it requires that the software has been built by people who sought out to understand their users. When software isn’t built with its users in mind, it has the potential to leave its users feeling alienated.

Mark Sherwood

Mark Sherwood

How to save 90% of your development budget

Carbon Five was recently brought in to build a new product with a planned budget of 6 months. As the first step, we conducted a few rounds of customer development to try and validate the concept. After a month of experiments by a product manager and designer, we ultimately recommended that the company not pursue

Nicole Thayer

Nicole Thayer

The Carbon Five Guide to User Research: Wrapping It All Up

If you’ve been following along with the Carbon Five Guide to User Research, we’ve worked on developing and confirming a business hypothesis by talking to users and synthesizing the results, then generating a feature set and prototypes, higher resolution design, development, and usability testing. Hopefully you’ve already run a user test and learned something valuable

Treyce Meredith

Treyce Meredith

The Carbon Five Guide to User Research: The What’s, How’s, and Why’s of Prototyping

If you’ve been following along with our guide to user research, great! By now you’ve defined your feature set and are ready to try out your ideas. You know your product will be validated by user research and match user needs. You know that you need a version of the product to test your solutions

Bhavna Devani

Bhavna Devani

The Carbon Five Guide to User Research: Feature Definition

Welcome to the 4th of our User Research series where we share our insights into how to generate a list of features. In the coming paragraphs we’ll talk about how User Research can help with stakeholder management, generating a feature list, and prioritizing a feature list. This post focuses on feature definition, and making what

Nicole Thayer

Nicole Thayer

The Carbon Five Guide to User Research: Interview Synthesis

So you’ve conducted a round of user interviews. Great! You’ve got video or audio you can revisit if you or your partner weren’t able to jot down everything in time. Wonderful! You recorded your thoughts during the session and kept track of conclusions and interesting observations immediately after. Amazing! (Wait, you haven’t run a user

Nicole Thayer

Nicole Thayer

The Carbon Five Guide to User Research: Interviewing

You’ve written your script. You’ve screened your respondents and you’ve scheduled time with them (which you learned to do in our Guide to Recruiting Participants). You’ve got a big day of learning about your users ahead of you! We’re going to cover what to do during the interview and what to prepare ahead of time.

Treyce Meredith

Treyce Meredith

The Carbon Five Guide to User Research: Recruiting Participants

If you have ever tried to recruit folks for a focus group or usability test, you know it can be really hard, super frustrating, and downright discouraging. But have no fear, Carbon Five is here! Before you start reaching out, you’ve got to get into the right headspace. You will probably be interacting with people

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